Refund policy

Returns and refunds

Each product is made to order after you place your order. Because items are produced specifically for each customer, we generally don’t accept returns or exchanges for change of mind, ordering the wrong size or color, or choosing incorrectly.

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, contact us at contact@johnnybrand.net within 14 days of delivery. Include your order number and clear photos of the issue. Please don’t send anything back before receiving return instructions.

After reviewing the issue, we may provide a replacement or refund where appropriate. Approved returns must follow the instructions we provide.

This policy doesn’t limit any rights you may have under applicable consumer protection laws.